Submit a deletion request
Email the request from the address associated with your SoLoPrint account. Include your organization name if you know it. Do not send passwords, printer access codes, API keys, model files, or other private attachments.
Email account-deletion request
If the email link does not open, send your request to support@solovisionllc.com with the subject SoLoPrint account deletion request.
Identity verification
We verify control of the account email before deleting data. For an organization-owned account, we may also verify your authority to remove organization data so one member cannot delete another organization's workspace without permission.
What deletion covers
Once verified, the request covers the SoLoPrint account and associated organization-scoped data that you are authorized to delete, including printer configuration, uploaded files, spool and material records, queue items, print history, notification registrations, integrations, and related profile information.
Timing and limited retention
We aim to complete verified requests within 30 days. Backup copies age out through the normal backup lifecycle. We may retain narrowly required records for security, fraud prevention, legal compliance, transaction recordkeeping, or resolving disputes. Retained records remain protected and are not used for unrelated purposes.